Shipping policy
Effective date: October 4, 2026
Free shipping
Shipping is free on all orders, with no minimum and no hidden fees. The price shown when you confirm your order is the final price you pay.
Order processing
Orders are prepared and shipped within 2 to 3 business days after payment confirmation.
Orders placed on weekends or holidays are processed the next business day.
A confirmation email with a tracking number is sent as soon as your order ships.
Delivery times
- Contiguous United States (Continental US) — 5 to 10 business days
- Canada — 5 to 10 business days
These timeframes start from the ship date, not the order date. They may vary depending on the carrier, the final destination, and peak periods.
Taxes and duties
Orders to the contiguous United States and Canada ship with taxes and duties included (DDP — Delivered Duty Paid). All applicable taxes and customs fees are calculated at checkout and included in the final price.
You will not be asked to pay any additional charges upon delivery.
Order tracking
As soon as your order ships, you receive a confirmation email with your tracking number. You can use it to follow your delivery at any time.
If you have not received this email within 3 business days of your order, check your spam folder or contact us at contact@asloon.com.
Shipping address
Please check that your shipping address is correct before confirming your order. ASLOON cannot be held responsible for delays or losses caused by an incorrect or incomplete address.
If you notice an error after placing your order, contact us at contact@asloon.com as soon as possible. We will do our best to update the address as long as the order has not shipped.
Undelivered or refused packages
If a package is returned to us due to an incorrect address, the recipient's extended absence, or a refused delivery, reshipping costs are paid by the customer.
If you prefer a refund in this case, it will be issued minus the original shipping costs actually incurred by ASLOON.
Damaged or lost packages
If your package arrives damaged, contact us within 7 days of delivery at contact@asloon.com with your order number and photos of the package and the product concerned. We will arrange a replacement or a full refund at no cost to you.
If your package has not arrived within the stated timeframe and tracking shows no progress, contact us at contact@asloon.com. We will open an investigation with the carrier and keep you informed.
International shipping
ASLOON currently ships only to the contiguous United States (Continental US — excluding Alaska, Hawaii, and U.S. territories) and Canada. Orders placed for any other destination, including Alaska and Hawaii, cannot be fulfilled.
Policy updates
ASLOON reserves the right to update this policy at any time. Any changes are posted on this page with a revised effective date. The version in effect when you place your order applies to it.
Contact
contact@asloon.com
+1 903-598-8281
ASLOON — SENOU INNO LLC
2401 Fountain View Dr, Ste 464
Houston, TX 77057-4819 — USA