Frequently Asked Questions
Everything about ASLOON
Shipping, returns, materials, orders. If you don't find the answer to your question, our team responds directly.
— 01 —
Shipping
What are the shipping timelines ?
Orders ship within 2 to 3 business days. Delivery then takes 5 to 10 business days, for the continental United States as well as Canada.
Is shipping free?
Yes, with no minimum purchase, to the continental United States and Canada.
Are taxes and customs duties included ?
Yes. Orders ship taxes and duties included. The price shown at checkout is the final price.
Do you ship outside the United States and Canada ?
No, ASLOON currently ships only to the continental United States (excluding Alaska, Hawaii, and territories) and Canada.
— 02 —
Returns
How long do I have to return a product ?
You have 30 days from delivery. The product must be unused, in its original packaging.
Am I responsible for return shipping costs ?
Yes, return shipping costs are the customer's responsibility. No restocking fee applies.
How do I start a return ?
Contact contact@asloon.com with your order number and the reason for the return. A response with instructions follows within 2 business days.
How long until I'm refunded ?
Once the returned product is received and inspected, the refund is issued within 5 to 7 business days, to the payment method used at purchase.
— 03 —
Products
How do I care for an acrylic organizer?
A soft, lightly damp cloth is enough. Avoid abrasive products and hot water, which can dull the surface over time.
Why doesn't my wood product look exactly like the photo ?
Solid walnut naturally varies in grain and tone from piece to piece. That's not a flaw — it's the material itself.
Does the desk mat warp over time ?
No, the cotton and linen stay stable. It may need a little repositioning after unboxing, while it settles flat.
Where are ASLOON products made ?
In China, through selected manufacturing partners. Every product is quality-checked before shipping to match the materials and finish listed on the product page.
— 04 —
Orders
Can I change my payment method after placing an order ?
No, the payment method can't be changed once an order is confirmed. Contact us if the order hasn't shipped yet — we can cancel it so you can place a new one.
Can I cancel my order ?
Yes, as long as it hasn't shipped. Contact contact@asloon.com as soon as possible with your order number.
How do I contact you?
By email at contact@asloon.com or by phone. Every message is handled directly by a person, not an automated script.
Have another question ?
A person replies, not a script
Monday to Friday, 9am to 6pm (Central Time).