Refund policy
Effective date: August 10, 2026
Returns
Returns are accepted within 30 days of the delivery date, provided the product is unused, undamaged, and returned in its original packaging with all of its components.
Items showing signs of use or damage, or with missing parts, cannot be accepted for return.
No restocking fee applies.
How to start a return
To start a return, contact us at contact@asloon.com with your order number and the reason for the return. We will reply within 2 business days with the return address and instructions.
To make sure your return is processed correctly, please wait for our instructions before shipping your package — this lets us track it all the way to your refund.
Returns are received at our fulfillment center in the United States. The exact address is provided in the return authorization email, so your package is routed correctly.
Return shipping costs
Return shipping costs are paid by the customer. We recommend using a shipping service with tracking. ASLOON cannot be held responsible for items lost or damaged during return shipping.
Exchanges
Exchanges follow the same procedure as returns. Contact us at contact@asloon.com and specify the replacement item you would like.
Return shipping costs for the original item remain the customer's responsibility. The replacement item is then shipped free of charge.
If the replacement item is no longer available, a full refund is issued.
Refunds
Once your returned item is received and inspected, we will notify you by email. If the return is approved, the refund is issued to your original payment method within 5 to 7 business days.
Original shipping costs are non-refundable.
Late or missing refunds
If you have not received your refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card company — it may take some time before the refund is officially posted.
- Contact your bank — processing times vary between institutions.
If the refund still does not appear after these checks, contact us at contact@asloon.com.
Order cancellation
Any order can be canceled free of charge as long as it has not shipped. To cancel, contact us at contact@asloon.com as soon as possible after placing your order, with your order number.
Once an order has shipped, the standard return procedure applies.
Items not eligible for return
The following cannot be returned:
- Items returned after the 30-day window
- Items not in their original condition
- Items damaged or incomplete due to misuse
- Gift cards
Damaged or incorrect items
If you receive a damaged item or one that does not match your order, contact us within 7 days of delivery at contact@asloon.com with your order number and a photo of the item concerned. We will arrange a replacement or a full refund at no cost to you.
Policy updates
ASLOON reserves the right to update this policy at any time. Any changes are posted on this page with a revised effective date. The version in effect when you place your order applies to it.